Racked is no longer publishing. Thank you to everyone who read our work over the years. The archives will remain available here; for new stories, head over to Vox.com, where our staff is covering consumer culture for The Goods by Vox. You can also see what we’re up to by signing up here.
Nordstrom is, of course, famously compliant about their return policies. Can you imagine if customer service reps suddenly started greeting you with instructions to "go f@ck yourself, you f@cking whore"? Or if they felt you were abusing the policy, threatened you with sodomy and then tacked an additional $125 onto your bill? So goes the creepy narrative of Vitaly Borker, proprietor of e-eyetique DecorMyEyes. The mesmerizing, downright scary tale is detailed in the New York Times; however, the bits that were too hot for a mainstream newspaper are right here. Wow, there's something to be said for buying cheap gas station sunglasses, after all. [NYT, Jezebel]